We believe our products and services should possess the following characteristics:
User-friendliness
- Our kits contain easy-to-understand instructions in English and German
Quick and reliable processing
- Secure, instant online payment options
- Products despatched within one working day, if items are in stock
- Reply to e-mails within 24 hours
Fairness and competitiveness
- Books: we do not undercut publishers or other booksellers
- Our company is a partnership, so all profits are shared equally among us
Transparency and environmental friendliness
- We favour recyclable packaging materials such as cardboard and cotton
- Our company is run from our flat, so we have no additional transport or rental costs or corresponding implications to consider
